Damaged Items |
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If your item was shipped via FedEx and arrived damaged, you must contact us so we can file a claim with FedEx. You must save all packing materials so the FedEx representative can inspect the package and make a determination of responsibility.
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If you feel that the item damage was not caused during shipping, you must return it to us for inspection first. Please contact us for return authorization within 5 days of the receipt. Items must be received by us within 30 days from the time return authorization is issued. We will make a determination in between 1-5 days of receiving the package at our headquarters. Claims take about two to four weeks to process.
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IMPORTANT: Customer damaged items are not eligible for credit.
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