Our Return Policy |
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At Just Home Decor, our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it. If you are not satisfied, call us at 1-866-551-1481 or email us at customerservice@justhomedecor.com with your order number, and a detailed reason for the return. Your order number can be found on the packing slip or in the Shipment notification email.
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All returns must be sent back to us within 30 days of receipt and must be in original, re-sellable condition, unless defective or damaged during shipping.
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Some items have different definition of re-sellable. For example, if you are returning floor registers, they must be unscratched and in working condition with no paint or markings on them of any kind. If you are returning candles, they must NOT be unwrapped - you can test if they are working or not without removing the cellophane. Gourmet food items must be sealed and never opened if you want to return them. Other conditions may apply. If these are not met than you will not be refunded for the items that you returned. If you are unsure, call our support line and we will be very happy to help you with any of your questions.
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| Your Proper Return Checklist |
- RGA # - Mandatory number that is given out by JustHomeDecor.com when you phone or email us with return request. Any return without this number will be invalid and not processed. Once you receive the number, write it down on the packing slip or anywhere else and place it in the package.
- Correct Return Address - Click on this link to find out where to send the package to.
- Original Packing Slip - This is a piece of paper that came with the shipment. It may be found on the outside of the package in a see-through plastic envelope. The slip contains your entire order information with exception of the billing.
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Please pack your order with care. If the items are received back with the damage other then described, we may not accept the return.
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